Privacy Policy
How we collect, store, use, and protect personal information under the Privacy Act 1988 (Cth), the Australian Privacy Principles, and related marketing obligations.
Privacy Policy
Last updated: 18 March 2026
1. Overview
GamesForFriends respects your privacy. This policy explains how we manage personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Who we are
GamesForFriendsLevel 2, 18 Harbour Lane
Sydney NSW 2000, Australia
Email: [email protected]
Phone: +61 2 5550 4826
3. What personal information we collect
- Name, email address, telephone number, delivery address, and billing details.
- Order history, support messages, warranty claims, and return requests.
- Technical and usage data such as IP address, browser type, device information, and interaction logs.
- Marketing preferences where you choose to subscribe to updates.
- Payment-related data supplied through checkout, noting that full card numbers are handled by payment providers and are not stored in ordinary store records.
4. How we collect personal information
We collect personal information when you place an order, submit a form, email us, contact support, join our mailing list, browse the site, or interact with cookies and similar technologies. We may also receive limited information from payment, fraud-prevention, shipping, and technology partners connected with order fulfilment and site operations.
5. How we use personal information
- To process orders, deliver products, and provide after-sales support.
- To respond to enquiries, warranty claims, returns, and complaints.
- To maintain site security, prevent fraud, and monitor operational issues.
- To improve site performance, catalogue quality, and customer service.
- To send direct marketing where permitted by law and where you have opted in or can readily opt out.
6. Disclosure of personal information
We may disclose personal information to service providers who assist with payments, fraud screening, delivery, hosting, email delivery, analytics, technical support, and related business operations. We may also disclose information where required or authorised by law, including to regulators, law enforcement, courts, or advisers.
7. Overseas disclosure
Some technology, analytics, hosting, or payment service providers may process limited personal information outside Australia. Where this occurs, we take reasonable steps to work with providers that maintain appropriate privacy and security protections.
8. Storage, security, and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Records are retained only for as long as reasonably required for business, legal, tax, warranty, dispute-resolution, and compliance purposes.
9. Direct marketing
Marketing emails are only sent where we reasonably believe we are permitted to do so, including where you have subscribed or where another lawful basis applies. You can unsubscribe at any time using the unsubscribe function in the message or by contacting us directly. We aim to keep marketing practices aligned with applicable Australian spam rules.
10. Access and correction
You may request access to personal information we hold about you and ask us to correct inaccurate, incomplete, or outdated information. We may need to verify your identity before responding. In some cases the law allows us to refuse access, in which case we will explain why.
11. Privacy complaints
If you have a privacy complaint, contact us first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through oaic.gov.au.
12. Contact us
Email [email protected] or call +61 2 5550 4826. Support hours are Monday to Friday, 9:00 am to 5:30 pm AEST.